Les personnes
Comprehensive service network saves time and money
24 mai 2022
Investing in a welding machine does not end when you have made the purchase and received the device. Keeping the machine up and running for its entire lifecycle and maintaining a high arc time are aspects that many overlook when choosing the machine.
Jenni Viljakainen
Kemppi’s welding machines are of high quality, but even they need maintenance and service every now and then. The availability of spare and consumable parts is also a big point to consider. Luckily, Kemppi’s service workshop network is just as comprehensive as the products themselves.
A global network of service workshops ensures availability
Kemppi’s service workshop network is widely available in all countries with subsidiaries and distributors. From the north of Norway to South Africa, and as far as Ecuador in the west and New Zealand in the east, there are service workshops available in more than 70 countries around the globe. This means help and parts are relatively near, no matter where you are in the world.
Local experts provide local assistance
Global availability also means local expertise. In most countries you can get service and assistance from a local service provider. You can either deliver the machine to a local service workshop for repairs, or even get onsite assistance, depending on the machine and the availability in your area.
Local experts tend to know what kind of machinery is used in their area, which means they know which spare and consumable parts they should keep in stock. These trained professionals are ready to help you out, even when you just need information and instructions.
Speedy service saves both time and money
When the service workshops are nearby and the local experts know what kinds of parts are needed in their area, you won’t have to send your machines very far to get repairs and maintenance. The waiting time is shorter, and you can get service faster. This means less downtime and more arc time for your machines, also making the payback period of the machine shorter.
Case: Indian Railways
Kemppi has been in business with Indian Railways since the 1980s, providing them with batches of new welding machines every few years.
In addition to the high quality of the machinery, a key driver in this deal was the availability of local service and support. Kemppi also maintains their existing pool of devices, guaranteeing spare and consumable parts for 15 years from the date of purchase.
Jenni Viljakainen
Content Specialist at Differo. Background in technical communication and localization, now focusing on strategic B2B content marketing. Always interested in improving the customer experience and keeping things simple.
Plus d'articles de blog
Cooperation helps Kemppi's partners succeed
Robomatik offers welding design, installation and training, while also professionally installing and integrating Kemppi welding equipment. They are a growing company that thrives together with Kemppi.
Automatisation du soudage
70 years of arc welding excellence
Over the span of the past 70 years, Finnish arc welding equipment manufacturer and software developer Kemppi has grown from a small family company to a global welding technology leader and a pioneer in its industry. In addition to the 70th anniversary of the company's founding, 2019 marks the 100th birthday of its late founder, Martti Kemppi.
L'innovation
Welding instructors – true chameleons
From Slovakia to China, Saudi Arabia to Mexico, through Israel and all over Finland. These are some of the many places where his work has taken Jarkko Anttonen. Anttonen is one of the welding instructors in the Welding Services team at Kemppi. They're based in the Application Training Center at the Kemppi headquarters in Lahti, Finland. But as you can see, Anttonen's list of travel destinations is long. You could say that a welding instructors' actual workplace is basically the whole world.
Les personnes
How does steel welding benefit from special processes?
Welding mild steels may often be considered a simple task. However, welding these steels has specific characteristics that can make the welding process challenging.
Soudage manuel, L'ABC du soudage
New Kemppi Robotics Team
Achieving strategic goals and enhancing customer experience
Les personnes
Comment choisir sa torche de soudage MIG/MAG
Le soudage MIG/MAG est l'un des procédés de soudage les plus courants et les plus polyvalents. Il est utilisé pour diverses applications, telles que l'automobile, la construction, la fabrication et la maintenance. Cependant, il est essentiel de choisir une torche de soudage adaptée à votre travail pour obtenir des résultats optimaux.
Soudage manuel, L'ABC du soudage
