Support

Support

Our worldwide support network consists of experts who are dedicated to helping you with any problem you may have. Our goal is to make your job as easy as possible. Therefore, we have collected a set of tools and applications through which most of your needs and inquiries will be solved. Find relevant materials related to your products, such as user manuals, FAQs, or dealer and service workshop contact information.

User documentation

User documentation

Are you looking for user manuals, installation instructions or declarations of conformity? Please visit our Userdoc.

Userdoc

Warranty

Learn more about our warranty and how you can get the third warranty year for your welding machine.

Warranty

Returns

Our service network is there for you in case there is something wrong with your delivery. Read more about our return policy.

Returns

Training

We at Kemppi want to make sure you get the most out of your welds. Therefore we offer our customers lots of different training where we provide information that enables you to weld more efficiently.

Training
Get support from your dealer or service workshop

Get support from your dealer or service workshop

All Kemppi dealers are authorized and can efficiently handle your support needs and answer your questions. Your own dealer is your primary support contact.

Go to the dealer and service workshop list

FAQ

General FAQs

Kemppi welding machines are made at our own production plant in Lahti, Finland. We produce the circuit boards for Kemppi welders in our electronics factory, which is one of the largest electronics factories in Finland. Next, we assemble our welding machines at the assembly factory located on the same premises, along with our headquarters. Close proximity to R&D allows flexible and reactive operations, and most importantly, the production of premium quality welding equipment.

Kemppi is a Finnish last name. You might also know Kemppi (Psylloidea) as a little bug that thrives near apples and carrots. And also, it's a name of a welding pioneer company, but you already knew that!

Kemppi welding machines, guns and torches, and safety gear are sold globally by our dealer network. You can find your nearest Kemppi representative from our map search.

Please contact Kemppi dealers with price inquiries or to receive a personal offer.

At the moment, Kemppi does not have an online store. You can purchase Kemppi welding equipment from authorized Kemppi dealers listed on our map search. Some of our dealers may have an online store, so be sure to check that option from dealer contacts if you are looking to purchase welding equipment online.

Kemppi's operating manuals can be found from Userdoc. In addition, Userdoc includes declarations of conformity and other user documentation. Documents are available in several languages.

For offline use and office printing purposes, the operating manuals for our current product selection as well as older ramped-down models are available as downloadable PDF files. However, the operating manuals for our most recent product launches are also always published in a conveniently accessible online format (html) that supports both desktop and mobile browsers.

We list all open positions on our Kemppi Careers site. You are also welcome to connect with us and an open application for future opportunities or if you are looking for a trainee position.

Warranty FAQs

Global Kemppi warranty up to three years. You can get more information from your nearest Kemppi representative.

Kemppi welding equipment is designed and tested for professional industrial environments. As a guarantee of high quality, we offer our customers a global warranty up to three years.

For full details, see Kemppi Warranty.

After finalizing the warranty registration within two months from the date of purchase, the 3-year warranty period is valid for power sources, wire feeders, and cooling units in all product families, excluding control panels, HAX welding machines, and mechanized welding equipment.

The warranty period for auto-darkening welding filters (ADF), powered air-purifying respirators (PAPR), and air regulation valves is two years. For all batteries and chargers, the warranty period is 12 months.

The maximum warranty period for GXe welding torches is six (6) months.

The Warranty does NOT cover the following products: Welding face shields, welding torches' and guns' consumable parts, remote controls, cables, wire feed unit feed rolls, and guide tubes.

The third warranty year is not applicable if the product is leased to third parties.

For more information, please see the Kemppi warranty policy.

In order to complete the warranty registration form, you will need the serial number and security code of your equipment. Both can be found in the rating plate on the back or inside of your equipment, or the RFID packaging label.

The Kemppi warranty covers both spare parts and determined labor provision provided by an authorized Kemppi service supplier.

For more information, please see the Kemppi warranty policy.

Equipment related FAQs

All the error codes are explained in the user manual in detail.

Please contact the nearest authorized Kemppi service & repair workshop.

Technical specifications in the user manual has the recommended model and size.

You can find our spare and wear part numbers and prices from the nearest Kemppi representative.

Please see the contact map for repair and service workshops.

More blog posts

Stable arc ignition improves welding quality and reduces costs

Stable arc ignition improves welding quality and reduces costs

In MIG/MAG welding, arc ignition plays a key role in welding quality. Any instability will result in the post-weld cleaning of spatters, which eats up resources and hinders productivity in industrial environments. Available in modern welding equipment, new ignition-enhancing technologies offer additional control of the arc and support the craftsmanship of welders.

Manual welding

Welding instructors – true chameleons

Welding instructors – true chameleons

From Slovakia to China, Saudi Arabia to Mexico, through Israel and all over Finland. These are some of the many places where his work has taken Jarkko Anttonen. Anttonen is one of the welding instructors in the Welding Services team at Kemppi. They're based in the Application Training Center at the Kemppi headquarters in Lahti, Finland. But as you can see, Anttonen's list of travel destinations is long. You could say that a welding instructors' actual workplace is basically the whole world.

People

Comprehensive service network saves time and money

Comprehensive service network saves time and money

Investing in a welding machine does not end when you have made the purchase and received the device. Keeping the machine up and running for its entire lifecycle and maintaining a high arc time are aspects that many overlook when choosing the machine.

People

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The forerunners of arc welding

Kemppi is the design leader of the arc welding industry. Kemppi is the design leader in the arc welding industry. We are committed to boosting the quality and productivity of welding by continuous development of the welding arc and by working for a greener and more equal world. Kemppi supplies sustainable products, digital solutions, and services for professionals from industrial welding companies to single contractors. The usability and reliability of our products is our guiding principle. We operate with a highly skilled partner network covering over 70 countries to make its expertise locally available. Headquartered in Lahti, Finland, Kemppi employs over 650 professionals in 16 countries and has a revenue of 209 MEUR in 2023.

Kemppi – Designed for welders

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